System.ServiceModel (...) Invalid BillTo account Number for the user (Sameday) [Solution]

Modified on Thu, 18 Apr 2019 at 04:54 PM

When processing Sameday orders you might run across the "System.ServiceModel.FaultException: System.Web.Services.Protocols.SoapException: Server was unable to process request. System.Exception: Invalid BillTo account Number for the user..." error:



This error happens when the BillTo account number is not added in the list of allowed accounts in the Sameday portal.


You can only use accounts added to the Bill field on the Sameday portal (https://sameday.dayrossgroup.com/Forms/CreateShipment.aspx?shipmenttype=NormalShipment&langid=en)


To solve this issue:


1- Verify Sameday portal, to see if the BillTo account number you intend to use is in the list of allowed accounts. On the Sameday portal you can only use the accounts from the drop-down below. You cannot enter any other account.



2- If the account is not there, reach Sameday support and request they add it, since nor the user nor techShip support is able to add it. Only Sameday and/or account owner is able to add permissions.


NOTE: We are not be able to change this because nor Sameday API neither their website allows it.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article