When processing an order, you might come across the "Hard 9120078 - Missing bill receiver account number" error.


This error happens when the Bill receiver account number is not set.


Feel free to follow this video guide, or the step-by-step procedure written below.



To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error



  4. Select the Carrier Options tab

  5. Complete the Bill receiver account number field as it applies to the case


  6. Press Save to apply the changes


If the rest of the order information is correct, you will be able to process and print its labels.