How to Reopen a Closed Batch [Step-by-step guide]

Modified on Mon, 11 Sep 2023 at 12:24 PM

If you need to modify an order that has already been manifested, it is possible to Reopen a Closed batch, to Void, Update and Reprocess.

This article describes the process to Reopen the batch only, and not any other process that might be related to the whole workflow of finding, voiding, updating or reprocessing the order(s).

NOTE: This feature is available for techSHIP Plus/Enterprise users, which have the special permissions available, but need to be requested to techSHIP Support.

WARNINGReopening closed/manifested batches does NOT guarantee that you will get refunds from the carrier for the cancelled shipments; make sure you reach your carriers' representatives to verify if it is possible. For example, Canada Post will not refund shipments that have already been manifested. 

WARNING: Order mishandling when reopening batches can lead to mistakes and additional carrier costs. Be cautious when reopening and closing a batch.

To reopen a batch you will have to:

1. Access the Orders/batch screen for the order that applies to the case through any of the possible menus (e.g. through Orders History as described here: 08 - How to find an order through Orders History [Step-by-Step guide])

2. Click Reopen

3. Click OK to Reopen the batch; note the warning message

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