Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Unable to assign MAWB # to your shipment. Flight not found or does not match shipment data [Solution]
When processing an order you might come across the "Unable to assign MAWB [MAWB Number] to your shipment. Flight not found or does not match shipment d...
Mon, 11 Jan, 2021 at 1:27 PM
2039 ERROR Incomplete commodity description [Solution]
When processing orders, you might come across the "2039 ERROR Incomplete commodity description" error. This error is shown when SKU infor...
Mon, 25 Jan, 2021 at 5:02 PM
Address Validation failed - 1000 ERROR Authentication Failed [Solution]
When processing orders you might come across the "Address Validation failed - 1000 ERROR Authentication Failed" error. This error is show...
Tue, 26 Jan, 2021 at 4:53 PM
Authentication 250003 - Invalid Access License number
When processing orders, you might come across the "Authentication 250003 - Invalid Access License number" error. This error is displayed ...
Thu, 4 Feb, 2021 at 8:10 PM
111 Error in parsing request XML:Error: Datatype error: In element 'PhoneNumber' : Value '' does not match regular expression facet [Solution]
When processing orders you might come across the "111 Error in parsing request XML:Error: Datatype error: In element 'PhoneNumber' : Value &#...
Fri, 5 Feb, 2021 at 7:54 PM
Failed to find any rates for this order [Troubleshooting guide]
When you're rate shopping, it's possible that the feedback from the carrier/system is not explicit on the error. It could be related to the follo...
Fri, 12 Feb, 2021 at 2:51 PM
9154 Error - A system error has ocurred (...) contact the Canada Post help desk.
When processing an order, you might run into the "9154 Error - A system error has occurred.  Please try again later.  If the problem persists, please c...
Wed, 17 Mar, 2021 at 5:19 PM
3000 ERROR - Invalid Shipper city [Solution]
When processing orders, you might come across the "3000 ERROR - Invalid Shipper city" error.  This error is shown when an invalid city in...
Thu, 25 Mar, 2021 at 11:50 AM
3003 ERROR - Invalid Shipper state or Province Code [Solution]
When processing orders, you might come across the "3003 ERROR - Invalid Shipper state or Province Code" error.  This error is shown when ...
Thu, 25 Mar, 2021 at 11:50 AM
3002 ERROR - Invalid Shipper streetLine 1 [Solution]
When processing orders, you might come across the "3002 ERROR - Invalid Shipper streetLine 1" error.  This error is shown when an invalid...
Thu, 25 Mar, 2021 at 11:50 AM