Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Error "SKU Price information is required for international shipments" [Solution]
When processing orders, you might come across the "SKU Price information is required for international shipments" error. To ship International...
Thu, 28 Feb, 2019 at 1:57 PM
Error "Duplicate open or closed picks" or "Failed to fast import: Duplicate..." [Solution]
When processing through TechShip Desktop Client or through the Web Client you might come across the "Duplicate open or closed picks #### found for XXXX...
Mon, 1 Apr, 2019 at 3:39 PM
Error "1100231 Sender Name is invalid" [Solution]
When processing an order you might come across the "1100231 Sender Name is invalid" error. This error happens because Purolator has limited th...
Mon, 4 May, 2020 at 3:11 PM
Error "XXX XXX" (Canada Post) [Solution]
When processing a Canada Post order, you might come across the "XXX XXX" error. This error happens when you ship orders using Canada Post ac...
Thu, 4 Apr, 2019 at 2:54 PM
Hard 120309 - Missing or invalid ship from phone number [Solution]
When processing an order, you might run into the "Hard 120309 - Missing or invalid ship from phone number" error. This error relates to a...
Fri, 21 Jun, 2019 at 2:03 PM
System.ServiceModel (...) Invalid BillTo account Number for the user (Sameday) [Solution]
When processing Sameday orders you might run across the "System.ServiceModel.FaultException: System.Web.Services.Protocols.SoapException: Server was un...
Thu, 18 Apr, 2019 at 4:54 PM
Hard 120603 - Invalid Package Reference Value [Solution]
When processing UPS orders, you might come across the "Hard 120603 - Invalid Package Reference Value" error. This error happens when the ...
Thu, 18 Apr, 2019 at 3:12 PM
2009 Duties payment type is not compatible with destination country [Solution]
When processing a UPS order, you might come across the "2009 Duties payment type is not compatible with destination country" error. This error...
Thu, 18 Apr, 2019 at 4:39 PM
Hard 9120078 - Missing bill receiver account number [Solution]
When processing an order, you might come across the "Hard 9120078 - Missing bill receiver account number" error. This error happens when th...
Thu, 18 Apr, 2019 at 4:48 PM
Error "1100491 Product is invalid. Shipping error" [Solution]
When processing an order, you might come across the "21100491 Product is invalid. Shipping error" error. This happens when the Service Code ch...
Mon, 22 Apr, 2019 at 4:51 PM