Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Hard 9120068 - Either credit card or account number information is needed but not both [Solution]
When processing an order, you might come across the "Hard 9120068 - Either credit card or account number information is needed but not both" error...
Wed, 27 Mar, 2019 at 4:01 PM
Hard 9120118 - No more than 2 shipment reference number can be given for Package [Solution]
When processing an order, you might come across the "Hard 9120118 - No more than 2 shipment reference number can be given for Package" error. ...
Thu, 30 Apr, 2020 at 1:17 PM
Hard 9120220 - Invalid or missing declared value type code for package 1 [Solution]
When processing an order, you might come across the "Hard 9120220 - Invalid or missing declared value type for package 1" error. This err...
Wed, 27 Mar, 2019 at 5:03 PM
Error: Failed to import order XXXX for client XXXX. Order Not packed [Solution]
When importing orders, you might come across the "Failed to import order XXXX for client XXXX. Order Not packed. Please pack order in 3PL" error. ...
Mon, 17 Feb, 2020 at 1:30 PM
6536 RequestedShipment Shipper contact - companyName OR personName is required [Solution]
When processing an order, you might come across the "6536 RequestedShipment Shipper contact - companyName OR personName is required" error. ...
Tue, 2 Apr, 2019 at 10:51 AM
Sender phoneNumber Required Express mail requires the sender phone number [Solution]
When processing an order, you might come across the "Operation returned an invalid status code 'InternalServerError' {"status":&quo...
Wed, 3 Apr, 2019 at 3:03 PM
004 Cannot rate this shipment - Please verify address and all details... [Solution]
When processing an order, you might come across the “004 Cannot rate this shipment - Please verify address and all details...” error, followed by an indicat...
Fri, 12 Apr, 2019 at 4:19 PM
Cannot get Rates / Missing Carrier ID [Solution]
When processing orders you might come across the "Failed to find any rates for this order" error. In techShip Desktop Client this error could als...
Mon, 15 Apr, 2019 at 5:33 PM
Hard 120109- Missing or invalid shipper phone number [Solution]
When processing an order, you might run into the "Hard 120109- Missing or invalid shipper phone number" error. This error relates to a mi...
Tue, 15 Oct, 2019 at 12:52 PM
Error: Invalid search parameter [Solution]
When searching an order, you might come across the "Error: Invalid search parameter" error. This error is shown when you are using number...
Tue, 23 Apr, 2019 at 11:27 AM