Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Hard 9120068 - Either credit card or account number information is needed but not both [Solution]
When processing an order, you might come across the "Hard 9120068 - Either credit card or account number information is needed but not both" error...
Wed, 27 Mar, 2019 at 4:01 PM
Hard 9120118 - No more than 2 shipment reference number can be given for Package [Solution]
When processing an order, you might come across the "Hard 9120118 - No more than 2 shipment reference number can be given for Package" error. ...
Wed, 27 Mar, 2019 at 4:01 PM
Hard 9120220 - Invalid or missing declared value type code for package 1 [Solution]
When processing an order, you might come across the "Hard 9120220 - Invalid or missing declared value type for package 1" error. This err...
Wed, 27 Mar, 2019 at 5:03 PM
Error: Failed to import order XXXX for client XXXX. Order Not packed [Solution]
When importing orders, you might come across the "Failed to import order XXXX for client XXXX. Order Not packed. Please pack order in 3PL" error. ...
Thu, 1 Aug, 2019 at 2:45 PM
6536 RequestedShipment Shipper contact - companyName OR personName is required [Solution]
When processing an order, you might come across the "6536 RequestedShipment Shipper contact - companyName OR personName is required" error. ...
Tue, 2 Apr, 2019 at 10:51 AM
Sender phoneNumber Required Express mail requires the sender phone number [Solution]
When processing an order, you might come across the "Operation returned an invalid status code 'InternalServerError' {"status":&quo...
Wed, 3 Apr, 2019 at 3:03 PM
004 Cannot rate this shipment - Please verify address and all details... [Solution]
When processing an order, you might come across the “004 Cannot rate this shipment - Please verify address and all details...” error, followed by an indicat...
Fri, 12 Apr, 2019 at 4:19 PM
Cannot get Rates / Missing Carrier ID [Solution]
When processing orders you might come across the "Failed to find any rates for this order" error. In techShip Desktop Client this error could als...
Mon, 15 Apr, 2019 at 5:33 PM
Hard 120109- Missing or invalid shipper phone number [Solution]
When processing an order, you might run into the "Hard 120109- Missing or invalid shipper phone number" error. This error relates to a mi...
Tue, 15 Oct, 2019 at 12:52 PM
Error: Invalid search parameter [Solution]
When searching an order, you might come across the "Error: Invalid search parameter" error. This error is shown when you are using number...
Tue, 23 Apr, 2019 at 11:27 AM