Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Failed to Fast Import: Failed to import carrier settings for carrier XXXX and client XXXX [Solution]
When trying to import orders you might come across the "Failed to Fast Import: Failed to import carrier settings for carrier XXXX and client XXXX"...
Wed, 12 Jun, 2019 at 4:39 PM
Hard 120107 - Missing/Invalid shipper Postal Code. Postal Code length... [Solution]
When processing orders you might come across the "Hard 120107 - Missing/Invalid shipper Postal Code. Postal Code length must be between 4 and 6" e...
Wed, 12 Jun, 2019 at 6:11 PM
Error: Order ### Reference ### belongs to facility X but you can import... [Solution]
When importing orders you might come across the "Error: Order (number), reference (number) belongs to facility #, but you can import only orders from f...
Mon, 17 Jun, 2019 at 3:36 PM
Cannot process shipments without weight or with zero weight [Solution]
When processing orders you might come across the "Cannot process shipments without weight or with zero weight. Please edit packages tab" error. ...
Fri, 27 Sep, 2019 at 12:10 PM
873 ERROR All specified account numbers must match [Solution]
When processing orders you might come across the "873 ERROR All specified account numbers must match" error. This is show when the Billin...
Fri, 21 Jun, 2019 at 1:52 PM
8511 An error ocurred while handling the request (...) contact Canada Post support [Solution]
When processing orders you might come across the "8511 An error ocurred while handling the request. Please try again or contact Canada Post support lin...
Fri, 21 Jun, 2019 at 1:59 PM
Hard 120063 - The Mailer ID is required on UPS SurePost shipments [Solution]
When processing an order, you might run into the "Hard 120063 - The Mailer ID is required on UPS SurePost shipments" error. This error re...
Thu, 4 Jul, 2019 at 6:16 PM
Hard 120412 - Ups account number that was provided as the payment method is missing or invalid [Solution]
When processing orders you might come across the "Hard 120412 - Ups account number that was provided as the payment method is missing or invalid" ...
Fri, 21 Jun, 2019 at 3:23 PM
XXXX service doesn't support XXXX package type [Solution]
When processing orders you might come across the "Operation returned an invalid status code (...) [your chosen service name] service doesn't suppo...
Fri, 4 Oct, 2019 at 1:05 PM
Invalid rate. Mailpiece is over maximum weight of 0 lb 15.999 oz [Solution]
When processing orders you might come across the "Invalid rate. Mailpiece is over maximum weight of 0 lb 15.999 oz" error. This error is ...
Tue, 25 Jun, 2019 at 5:38 PM