The Techdinamics Assistant is an AI-powered support tool integrated directly into the techSHIP 2025 interface to provide instant guidance and streamlined access to resources. It combines personalized AI chat interactions with quick links to support documentation and the feedback portal.
This guide covers the key sections of the assistant and how to utilize its features.
This article is divided into the following sections:
- Accessing the Techdinamics Assistant
- Chat With Us
- FAQs
- Support Resources
- Knowledge Base Access
- Feedback and Roadmap
NOTE: For instant information on specific fields and common uses, see: Contextual Help (In-Place Articles & Tooltips) in techSHIP 2025 [Guide].For a full overview of all new features, see: What's New in techSHIP 2025: A Guide to the Latest Features [Information].
I. ACCESSING THE TECHDINAMICS ASSISTANT
To open the Techdinamics Assistant, click the chat icon located in the bottom-right corner of the techSHIP 2025 interface. Clicking this icon expands the widget to reveal the main navigation menu.
II. CHAT WITH US
The Chat with us section provides access to an AI-powered chatbot designed to offer personalized assistance.
The chatbot uses information from the Techdinamics Knowledge Base to provide direct answers to specific queries. If the AI cannot resolve the issue, the chat interface allows you to create a support ticket by indicating whether the provided information was helpful.
WARNING: As we continue migrating our Knowledge Base to the new techSHIP 2025 environment, our AI-powered assistant is still learning. Some responses may evolve as documentation expands; our team remains available to provide accurate guidance when needed.
III. FAQs
The Frequently Asked Questions (FAQs) area acts as a gateway to critical operational and product information.
NOTE: The search bar within the assistant is specifically designed to browse the internal FAQs and support links. To search the full Knowledge Base for other specific articles, use the direct category links provided in the Knowledge Base section.
i. Support Resources
The Support category allows you to open and read essential articles without leaving the widget. These resources include:
How to submit a ticket to Support: Instructions on using the correct portal based on the issue type, such as the integration portal for order loading issues or the techSHIP portal for printing issues.
Ticket Types: Definitions for Incident, Problem, Change Request, Service Request, and Feature Request.
Ticket Priority: Guidelines for classifying issues from Low to Urgent based on business impact.
Service Level Agreements (SLAs): Information regarding standard support response and resolution times.
ii. Knowledge Base Access
The Knowledge Base category provides direct links to organized documentation for different products and versions:
What's New in techSHIP 2025: Overview of the key features and enhancements available in the current version.
techSHIP 2025: Full collection of Knowledge Base articles for the new techSHIP 2025 environment.
techSHIP: Knowledge Base articles for the legacy techSHIP environment.
techTRACK: Access all Knowledge Base articles for techTRACK and techAUDIT.
iii. Feedback and Roadmap
The Feedback Requests category provides access to the Techdinamics Feedback Portal, where you can:
Submit Suggestions: Request new functionality or propose enhancements to existing features.
Check the Roadmap: View the status of development initiatives, organized as Under Review, Planned, and In Progress.
Review the Changelog: See the history of updates across all Techdinamics products.
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