Support for Smarter Fulfillment

FAQ 3

• Integrations Contact
• Tickets Types and Priority Levels
• Service Level Agreements

Getting Started 0

FAQ 5

• How do I know if my file sent my email was processed?
• Integration IP address - For whitelisting
• Why does Techdinamics request carrier code lists?
• Known Issues and Limitations
• How to compile the carrier list for a Techdinamics integration

Automated Integrations 16

• Amazon Direct Fulfillment Automated Integration
• Amazon Seller Central Automated Integration
• Best Buy Marketplace Automated Integration
• BigCommerce Automated Integration
• BrightSites Automated Integration

View all 16

Simple Integration 1

• Warehouse Order Document Format

Shopify 3

• Setup Shopify Integration
• Where can I find the Location ID?
• Shopify Carrier Codes

WooCommerce 2

• WooCommerce Integration - Tracking Numbers Plug-in
• WooCommerce REST API Chart

BigCommerce 1

• BigCommerce Obtaining OAuth Tokens

TradeGecko 1

• TradeGecko Statuses

Amazon 0

API 2

• Mapper API
• IntegratedFlow Simple Connection (POST)

WMS: 3PL Central 3

• 3PL Central REST API Permissions
• Standard REST Permissions Required
• 3PL Central Amazon ARN Load Number

WMS: RF Pathways 1

• RF Pathways Integration Overview

NetSuite 1

• Critical Error in NetSuite Order Fulfillment "issueinventorynumber"

FTP 1

• How to check FTP folders

101 Techship - Your first steps in techSHIP 22

• 01 - Importing orders and processing them - [Step-by-step guide]
• 02 - How to manifest [Step-by-Step guide]
• 03 - How to download a Manifest - [Step-by-Step guide]
• 04 - Setting how tracking and freight information are sent to your WMS [Step-by-Step guide]
• 05 - How to edit an order’s information - [Step-by-Step guide]

View all 22

201 Techship - Specific settings in techSHIP 27

• How to use Signature Required options [Step-by-Step guide]
• How to change the Address Validation detection level - [Step-by-Step guide]
• How to use Routing Group to set up Retailers [Step-by-Step guide]
• How to return packages with a different service code [Step-by-Step guide]
• Import orders which don't have weight or dimensions in the WMS [Step-by-step guide]

View all 27

techShip Plus - Specific settings for techSHIP Plus/Enterprise features 18

• How to use advanced Service Codes Rate Shopping restrictions [Guide]
• techShip LTL freight information and values [Information]
• Advanced Restrictions: Geographical areas [Step-by-Step Guide]
• Advanced Restrictions: SKUs [Step-by-Step Guide]
• Advanced Restrictions: Order Information [Step-by-Step Guide]

View all 18

Processing Error codes - Solution guides 248

• Error: No Shipments to Close [Solution] [Internal]
• Hard 120121 - The Shippers shipper number cannot be used for the shipment [Solution]
• Hard 121210 - The selected service is not available from the origin to the destination [Solution]
• Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer [Solution]
• 6065 ERROR Commodities are required [Solution]

View all 248

Billing Accounts (Carriers) - Guides and Solutions 29

• Billing Account: Collect vs Third Party
• How SCAC codes work and are to be set up [Guide]
• How to add and set up a (v2) DHL Global Mail Billing Account [Step-by-Step guide]
• How to add and set up a (v4) DHL Global Mail Billing Account [Step-by-Step guide]
• How to add and set up a Billing Account (General) [Step-by-Step guide]

View all 29

Setting up new Carrier accounts - Step by step guides 2

• Registering Canada Post Account - [Step-by-step guide]
• Adding UPS Shipper Account at UPS.com

Batches and Orders - Guides and Solutions 6

• How to Specify Insured Value or apply Insurance [Step-by-Step guide]
• How to bill 3rd Party using "Enable Order Level TPL Billing" [Step-by-Step guide]
• Tracking Numbers Appear Cut Off - [Solution]
• Change the Ship From address with "Override sender address" [Step-by-Step guide]
• How to ship to APO, FPO or DPO orders [Solution]

View all 6

Manifests and WMS Operations - Guides and Solutions 8

• UPS Manifests: "Orders were finalized. No printable manifest can be provided by carrier. Manifests are not supported by UPS"
• Retrieving Manifest After an Error in Processing
• Voiding After Manifest Finalized
• End of Day Manifest error : "there are no open batches"
• Manifest - Group XXXX Shipment count X does not match count on Canada Post side Y [Solution]

View all 8

Boxes and Packaging - Guides and Solutions 6

• How to edit boxes' dimensions [Step-by-step guide]
• Validate 3PL Packaging
• Drop-down list "Dimensions Required"
• How to add Predefined Box types to a Client - [Step-by-step guide]
• How to set and map Custom boxes (Package Type Mappings) [Step-by-Step guide]

View all 6

Labels, Packing Slips and Invoices - Guides and Solutions 7

• Packing slips: How to use and set them up [Step-by-step guide]
• "Ship from" information is missing on the Packing slips [Solution]
• Labels show duplicated data [Solution]
• How to print multiple labels for order with multiple boxes - [Step-by-step guide]
• DELETE

View all 7

Printer Installation, Setup and Troubleshooting 11

• How to add a new Techship Printer - [Step-by-step guide]
• How to install the Techdinamics Print Client - [Step-by-step guide]
• Printer prints duplicate labels [Solution]
• Labels print on the wrong or different printer [Solution]
• Labels printing blank fields through ZP450 [Solution]

View all 11

Techship Desktop Client - Guides and help 15

• How to install the TechShip Desktop Client - [Step-by-step guide]
• Techship Desktop Shipping Page Overview
• Techship Desktop Processing
• How to use Rate Shopping in techSHIP Desktop Client - [Solution]
• Techship Desktop Client supported scales [Information]

View all 15

Reports - Guides 3

• How to generate and read Shipment Detail reports [Step-by-Step guide]
• How to generate and read Parcel Detail reports [Step-by-Step guide]
• How to generate and read Tracking/CSV reports [Step-by-Step guide]

techShip + 3PL Central functionalities 6

• Import orders getting the price from 3PLC fields [Step-by-Step Guide]
• Validate and Repack 3PL invalid packaging feature [Step-by-Step guide]
• How to show 3PLC Secondary Item Description [Step-by-Step guide]
• How to automate 3PLC Retailers processing into techShip [Guide]
• How to use the 3PL Central Bill To address upon import [Step-by-Step Guide]

View all 6

References 2

• Canada Post Barcode Value
• techSHIP URL hacks

techSHIP User Management 4

• How to create a user and assign permissions (General) [Step-by-Step guide]
• How to create a user and assign permissions (techSHIP Plus) [Step-by-Step guide]
• How to create a user (techSHIP Standard) [Step-by-Step guide]
• How to create a user and assign permissions (techSHIP Enterprise) [Step-by-Step guide]

Canada Post 0

FedEx 9

• How to use FedEx 3rd Party Billing - [Step-by-Step guide]
• Registering an Account
• Fedex SmartPost Hub ID codes [Information]
• Setting up FedEx SmartPost [Step-By-Step guide]
• FedEx Ground Pickup Manifest

View all 9

UPS 9

• How to get a UPS account Access Key [Step-by-Step guide]
• UPS Technical Support
• How to use UPS 3rd Party Billing - [Step-by-Step guide]
• UPS United States vs Canada service level names [Information]
• UPS field length limits [Information]

View all 9

Purolator 2

• Purolator Registration and Production Key obtention - [Step-by-Step guide]
• How to set up Purolator for International shipping (Customs, Duties) [Step-by-Step guide]

CANPAR 0

USPS Stamps 1

• Error "Insufficient Postage"

DHL 5

• Label and Billing References mapping - DHL Global Mail [Information]
• DHL - Validate Price feature (Rates return 0)[Information]
• DHL - Default package description field [Information]
• DHL V2 to DHL V4 account migration [Step-by-Step Guide]
• How to set up DHL Express for International shipping (Customs, Duties) [Step-by-Step guide]

Integrations 3

• Techship API Requirements
• techSHIP External IPs
• Best Practices: techSHIP Implementation

MH10 Labels 2

• How to print Regular Labels and MH10 Labels at the same time [Step-by-Step guide]
• MH10 Label production launch checklist [Information]

Stamps 2

• Shipping to overseas US military bases (error: value of customs line item must be a positive numeric value..)
• Stamps.com Address Validation Rules

Techship Black Box API 1

• How to integrate with techSHIP - "Black Box" API

TechShip Setup - Carrier Onboarding 21

• ATS - Onboarding Requirements [Information]
• Canada Post - Onboarding Requirements [Information]
• Canpar - Onboarding Requirements [Information]
• DHL Express - Onboarding Requirements [Information]
• DHL Global Mail (v2) - Onboarding Requirements [Information]

View all 21

techTrack - Guides and Solutions 3

• How to create a techTrack User - [Step-by-step guide]
• techTrack Dates definitions (Performance view) [Information]
• techTrack Shipping Trend graph [Information]

Cross-Dock capabilities 1

• How to correct SCAC and resend the shipment confirmation

Trading Partner Community Management 8

• Scenario Dynamic Expressions
• Copying scenario
• LinkedIn Integration
• Custom Field Management - Configuration XML
• Organization / Person Batch Update

View all 8

Visibility 0

General 5

• How to setup a portal?
• Creating and Editing Reports
• Portal Custom Configuration - main.ini
• Configuration Migration
• Subscribing to Notifications

The Shopping Network 1

• XML Acknowledgement Tracking

SKU module 9

• How to Login [Step-by-Step guide]
• How to create a SKU manually [Step-by-Step guide]
• How to Import SKUs via file [Step-by-Step guide]
• How to export SKUs in file format [Step-by-Step guide]
• How to edit an individual SKU [Step-by-Step guide]

View all 9

Carriers module 6

• How to create a Carrier manually [Step-by-Step guide]
• How to Import Carriers via file [Step-by-Step guide]
• How to export Carriers in file format [Step-by-Step guide]
• How to edit an individual Carrier [Step-by-Step guide]
• How to delete a Carrier [Step-by-Step guide]

View all 6

Fulfillment Channels 4

• How to Create a Fulfillment Channel [Step-by-step guide]
• How to perform a Fulfillment Channel connection Health Check [Step-by-step guide]
• How to verify Fulfillment Channels activity logs [Step-by-step guide]
• How to Synchronize data through a Fulfillment Channel [Step-by-step guide]

Inventory 11

• How to find/filter Products [Step-by-Step Guide]
• How to Create a Product manually [Step-by-step guide]
• How to Import Products via file [Step-by-step guide]
• How to Edit a Product Variant or Details [Step-by-Step guide]
• How to Add a Product Variant [Step-by-Step guide]

View all 11

Sales 11

• How to Create a Sales Order [Step-by-step guide]
• How to find/filter Sales Orders [Step-by-Step Guide]
• How to Create a Customer [Step-by-step guide]
• How to Approve Sales Orders [Step-by-step guide]
• How to Allocate & Fulfill Sales Orders [Step-by-step guide]

View all 11

Sales Channels 4

• How to Create a Sales Channel [Step-by-step guide]
• How to perform a Sales Channel connection Health Check [Step-by-step guide]
• How to verify Sales Channels activity logs [Step-by-step guide]
• How to Synchronize data through a Sales Channel [Step-by-step guide]

techOMS General Information 3

• techOMS terms Glossary [Information]
• techOMS Canonical Import Files [Information]
• techOMS Feature Operations Diagram [Information]