Support for Smarter Fulfillment

FAQ 3

• Integrations Contact
• Tickets Types and Priority Levels
• Service Level Agreements

Getting Started 0

FAQ 3

• How do I know if my file sent my email was processed?
• EDI Trading Partner Relationships
• FAILURE: Pigeonship CA Xero

Integration Portal 2

• How to upload SKUs for Cross-reference
• Creating Wrike Requests (Integrations)

WMS: RF Pathways 1

• RF Pathways Integration Overview

WMS: 3PL Central 3

• 3PL Central REST API Permissions
• Standard REST Permissions Required
• 3PL Central Amazon ARN Load Number

Shopify Integration 1

• Setup Shopify Integration

Simple Integration Requirements 1

• Warehouse Order Document Format

WooCommerce 2

• WooCommerce Integration - Tracking Numbers Plug-in
• WooCommerce REST API Chart

BigCommerce 1

• BigCommerce Obtaining OAuth Tokens

TradeGecko 1

• TradeGecko Statuses

Amazon 0

API 1

• Mapper API

101 Techship - Your first steps in techSHIP 18

• 01 - Importing orders and processing them - [Step-by-step guide]
• 02 - How to manifest [Step-by-Step guide]
• 03 - How to download a Manifest - [Step-by-Step guide]
• 04 - Setting how tracking and freight information are sent to your WMS [Step-by-Step guide]
• 05 - How to edit an order’s information - [Step-by-Step guide]

See all 18 articles

201 Techship - Specific settings in techSHIP 26

• How to use Signature Required options [Step-by-Step guide]
• How to change the Address Validation detection level - [Step-by-Step guide]
• How to use Routing Group to set up Retailers [Step-by-Step guide]
• How to return packages with a different service code [Step-by-Step guide]
• Import orders which don't have weight or dimensions in the WMS [Step-by-step guide]

See all 26 articles

Billing Accounts (Carriers) - Guides and Solutions 26

• Billing Account: Collect vs Third Party
• How SCAC codes work and are to be set up [Guide]
• How to add and set up a (v2) DHL Global Mail Billing Account [Step-by-Step guide]
• How to add and set up a (v4) DHL Global Mail Billing Account [Step-by-Step guide]
• How to add and set up a Billing Account (General) [Step-by-Step guide]

See all 26 articles

Processing Error codes - Solution guides 231

• Error: No Shipments to Close [Solution] [Internal]
• Hard 120121 - The Shippers shipper number cannot be used for the shipment [Solution]
• Hard 121210 - The selected service is not available from the origin to the destination [Solution]
• Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer [Solution]
• 6065 ERROR Commodities are required [Solution]

See all 231 articles

Setting up new Carrier accounts - Step by step guides 2

• Registering Canada Post Account - [Step-by-step guide]
• Adding UPS Shipper Account at UPS.com

Batches and Orders - Guides and Solutions 6

• How to Specify Insured Value or apply Insurance [Step-by-Step guide]
• How to use "Enable Order Level TPL Billing" [Step-by-Step guide]
• Tracking Numbers Appear Cut Off - [Solution]
• Change the Ship From address with "Override sender address" [Step-by-Step guide]
• How to ship to APO, FPO or DPO orders [Solution]

See all 6 articles

Manifests and WMS Operations - Guides and Solutions 8

• UPS Manifests: "Orders were finalized. No printable manifest can be provided by carrier. Manifests are not supported by UPS"
• Retrieving Manifest After an Error in Processing
• Voiding After Manifest Finalized
• End of Day Manifest error : "there are no open batches"
• Manifest - Group XXXX Shipment count X does not match count on Canada Post side Y [Solution]

See all 8 articles

Boxes and Packaging - Guides and Solutions 5

• How to edit boxes' dimensions [Step-by-step guide]
• Validate 3PL Packaging
• Drop-down list "Dimensions Required"
• How to add standard box types to a Client - [Step-by-step guide]
• How to set and map Custom boxes (Package Type Mappings) [Step-by-Step guide]

Labels, Packing Slips and Invoices - Guides and Solutions 7

• Packing slips: How to use and set them up [Step-by-step guide]
• "Ship from" information is missing on the Packing slips [Solution]
• Labels show duplicated data [Solution]
• How to print multiple labels for order with multiple boxes - [Step-by-step guide]
• Reprint spoiled labels - [Step-by-step guide]

See all 7 articles

Printer Installation, Setup and Troubleshooting 10

• How to add a new Techship Printer - [Step-by-step guide]
• How to install the Techdinamics Print Client - [Step-by-step guide]
• Printer prints duplicate labels [Solution]
• Labels print on the wrong or different printer [Solution]
• Labels printing blank fields through ZP450 [Solution]

See all 10 articles

Techship Desktop Client - Guides and help 10

• How to install the TechShip Desktop Client - [Step-by-step guide]
• Techship Desktop Shipping Page Overview
• Techship Desktop Processing
• How to use Rate Shopping in techSHIP Desktop Client - [Solution]
• Techship Desktop Client supported scales [Information]

See all 10 articles

Reports - Guides 2

• How to generate and read Shipment Detail reports [Step-by-Step guide]
• How to generate and read Parcel Detail reports [Step-by-Step guide]

techShip + 3PL Central functionalities 6

• Import orders getting the price from 3PLC fields [Step-by-Step Guide]
• Validate and Repack 3PL invalid packaging feature [Step-by-Step guide]
• How to show 3PLC Secondary Item Description [Step-by-Step guide]
• How to automate 3PLC Retailers processing into techShip [Guide]
• How to use the 3PL Central Bill To address upon import [Step-by-Step Guide]

See all 6 articles

References 2

• Canada Post Barcode Value
• techSHIP URL hacks

Canada Post 0

FedEx 9

• How to use FedEx 3rd Party Billing - [Step-by-Step guide]
• Registering an Account
• Fedex SmartPost Hub ID codes [Information]
• Setting up FedEx SmartPost [Step-By-Step guide]
• FedEx Ground Pickup Manifest

See all 9 articles

UPS 6

• UPS Technical Support
• How to use UPS 3rd Party Billing - [Step-by-Step guide]
• UPS United States vs Canada service level names [Information]
• UPS field length limits [Information]
• UPS address validation level options details [Information]

See all 6 articles

Purolator 2

• Purolator Registration and Production Key obtention - [Step-by-Step guide]
• How to set up Purolator for International shipping (Customs, Duties) [Step-by-Step guide]

CANPAR 0

USPS Stamps 1

• Error "Insufficient Postage"

DHL 3

• Label and Billing References mapping - DHL Global Mail [Information]
• DHL - Validate Price feature (Rates return 0)[Information]
• DHL - Default package description field [Information]

Integrations 2

• Techship API Requirements
• techSHIP External IPs

MH10 Labels 1

• MH10 Liquid Fields

Stamps 2

• Shipping to overseas US military bases (error: value of customs line item must be a positive numeric value..)
• Stamps.com Address Validation Rules

Techship Black Box API 1

• How to integrate with techSHIP - "Black Box" API

TechShip Setup - Carrier Onboarding 19

• ATS - Onboarding Requirements [Information]
• Canada Post - Onboarding Requirements [Information]
• Canpar - Onboarding Requirements [Information]
• DHL Express - Onboarding Requirements [Information]
• DHL Global Mail (v2) - Onboarding Requirements [Information]

See all 19 articles

techTrack - Guides and Solutions 2

• How to create a techTrack User - [Step-by-step guide]
• techTrack Dates definitions (Performance view) [Information]

Cross-Dock capabilities 1

• How to correct SCAC and resend the shipment confirmation

Trading Partner Community Management 8

• Scenario Dynamic Expressions
• Copying scenario
• LinkedIn Integration
• Custom Field Management - Configuration XML
• Organization / Person Batch Update

See all 8 articles

Visibility 0

General 5

• How to setup a portal?
• Creating and Editing Reports
• Portal Custom Configuration - main.ini
• Configuration Migration
• Subscribing to Notifications

Connectivity 1

• Integration IP address - For whitelisting

The Shopping Network 1

• XML Acknowledgement Tracking