When oboarding/adding a new Canada Post account the following information needs to be provided and verified:


TO BE PROVIDED


- Canada Post Username

- Canada Post Password

- Induction Address


TO BE VERIFIED


1) The Username and Password log in at: https://www.canadapost.ca/  


2) The Canada Post account is a commercial customer with a parcel agreement (we do NOT support Solutions for Small Business™ accounts)


How to troubleshoot this? - Have the customer set up the right type of account.


WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.