Forward Air - Onboarding Requirements [Information]

Modified on Fri, 11 Nov, 2022 at 5:43 PM


When onboarding/adding a new Forward Air account the following information needs to be provided and verified:


- Forward Air API Key Username/Password

- Customer ID (string value, e.g. MYCOMPANY) 

- Billing Account number

- Pickup Open/Close/Ready hours

- Weekends mode

- Induction Address


1. That the information to be provided have been received from a Forward Air representative.

WARNING: Any missing or non-validated, incorrect setup or information will delay the setup process.

Once you have verified that information, proceed to Phase 2: Setting up the Baseline Carrier Connection:

How to set up a Forward Air Baseline account [Step-by-Step guide]

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