How to review Admin Audit Logs [Step-by-step guide]

When you have the Administrator Role, you might need to check the Audit Logs to find a specific issues or systems actions and messages.

Logs record create, update and delete actions performed through the UI and API, import and sync actions for the channel, and background jobs for create, update and delete actions with entities. 

NOTE: The times and dates expressed in the logs are expressed in the time zone of the account.

To review the Admin Audit Logs you will have to:

1. Click Audit Logs under System Logs & Reports

2. (Optional) Filter or Refresh information by any of the possible ways

• Quick Search: Entering the value you are searching for in the search bar, which will look up the value in all the visible fields
• Advanced Search: Click in the Filter icon by the Search Bar to deploy the advanced fields and complete them accordingly

Select and/or combine the filters according to your needs and Apply.

3) Click in the log entry Message Text field to review the details

4) Look for keywords that might be related to the case you're trying to check, for example, the account, data or actions (e.g. receipts, counts, warnings, errors), etc.

Each log entry will include the ids, date, type, OS and IP, change details, etc.