FAQ

Default solution folder, feel free to edit or delete it.

Integrations Contact
Phone: (855) 561-3651 Email: integrations@techdinamics.com An implementation lead will be assigned individually for each project.  The email and phone ...
Wed, 28 Jun, 2017 at 1:04 PM
Tickets Types and Priority Levels
Tickets are prioritized, assigned and worked based on their TYPE and PRIORITY. We have defined 5 different tickets' types to classify the type of inte...
Thu, 10 Sep, 2020 at 2:47 PM
Service Level Agreements
Incidents SLA Policy SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem) * SLAs are running when the ticket is in an...
Wed, 9 Sep, 2020 at 9:19 AM