Application SLA Policy
Other Incidents SLA Policy
SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem)
* SLAs are running when the ticket is in an active status on Techdinamics side, while when the ticket is waiting for information from Customer or considered resolved, SLAs are paused.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article