Service Level Agreements

Modified on Fri, 12 Jul at 1:37 PM

Application Incidents SLA Policy


Other Incidents SLA Policy


SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem)


* SLAs are running when the ticket is in an active status on Techdinamics side, while when the ticket is waiting for information from Customer or considered resolved, SLAs are paused.

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