Service Level Agreements

Modified on Wed, 24 Apr 2024 at 11:46 AM

Application SLA Policy

Other Incidents SLA Policy

SLA Policy for other tickets types (Service Request/CR/Feature Request/Problem)

* SLAs are running when the ticket is in an active status on Techdinamics side, while when the ticket is waiting for information from Customer or considered resolved, SLAs are paused.

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