Hard 9120068 - Either credit card or account number information is needed but not both [Solution]

Modified on Fri, 13 Dec at 1:37 PM

When processing an order, you might come across the "Hard 9120068 - Either credit card or account number information is needed but not both" error.

This error relates to a mistake when setting up the Billing Account to the Client the order relates to.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

1. Access Clients under the Maintenance menu

2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order and error

4. Select the Carrier Options tab

5. Complete the Shipper Account field with the account number you have to use for this client

WARNING: If you will use Duty Payment Terms in Sender, 3rd Party or Receiver (not the Consignee, which is [Default], but typically a broker entity/person with a billable UPS account) you must provide the account number that will pay for duties in the Duty Account # field, and any other additional fields related.

6. Press Save to apply the changes