Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

Error: No Shipments to Close [Solution] [Internal]
This error can be caused by batches being left open overnight.  Batches should not be left open overnight, since some carriers and services (ex. FedEx ...
Wed, 27 Feb, 2019 at 12:35 PM
Hard 120121 - The Shippers shipper number cannot be used for the shipment [Solution]
When processing orders you might come across the "Hard 120121- The Shippers shipper number cannot be used for the shipment" error. This e...
Mon, 30 Sep, 2019 at 3:42 PM
Hard 121210 - The selected service is not available from the origin to the destination [Solution]
When processing orders you might come across the "Hard 121210 - The selected service is not available from the origin to the destination" error. ...
Mon, 14 Oct, 2019 at 1:15 PM
Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer [Solution]
When processing an order, you might come across the "Error: 2553 Paid by Customer is not a valid payer partner of the Mailed on Behalf of Customer&q...
Wed, 14 Aug, 2019 at 10:39 AM
Hard 9120201 - Missing package description (UPS) [Solution]
When processing, you might come across the "Hard 9120201 - Missing package description" error. Some UPS services require a description when pa...
Thu, 4 Jul, 2019 at 5:50 PM
Hard 120100 - Missing or invalid shipper number (UPS) - [Solution]
When shipping through UPS, you might come across the error "Hard 120100 - Missing or invalid shipper number".  This error is shown when a...
Thu, 25 Jul, 2019 at 12:10 PM
Error: "/rs/soap/shipment/v8: cvc-model-group 3: in element sender of type {http://www.canadapost.ca/ws/soap/shipment/v8}SenderType, required element company is missing" [Solution]
When processing, you might come across the "Error: /rs/soap/shipment/v8: cvc-model-group 3: in element sender of type {http://www.canadapost.ca/ws/soap...
Wed, 27 Feb, 2019 at 2:40 PM
Hard 128069 - Invalid or missing reason for export. Valid length is 1 to 20 alphanumeric [Solution]
When processing orders you might come across the "Hard 128069 - Invalid or missing reason for export. Valid length is 1 to 20 alphanumeric" error....
Thu, 28 Feb, 2019 at 12:39 PM
Error "Invalid Expedition date. id must be between 100 000 000 and 999 999 999 : ..." [Solution]
When processing you might come across the "Invalid Expedition date. id must be between 100 000 000 and 999 999 999 : ..." error. This erro...
Wed, 27 Feb, 2019 at 4:54 PM
Error "2209 Inactive customer account" (FedEx) [Solution]
When processing an order though FedEx, you might come across the "2209 Inactive customer account" error. This happens because your FedEx accou...
Wed, 27 Feb, 2019 at 5:10 PM