6536 RequestedShipment Shipper contact - companyName OR personName is required [Solution]

Modified on Tue, 02 Apr 2019 at 10:51 AM

When processing an order, you might come across the "6536 RequestedShipment Shipper contact - companyName OR personName is required" error.



NOTE: This error applies to FedEx orders only. 


This error is related to information missing in the billing account for the client the order belongs to.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:



To solve this issue you will have to:

  1. Access Clients under the Maintenance menu



  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error

     
  4. Select the Carrier Options tab

  5. Enter the information in the Sender name or Sender Company as the case requires

  6. Press Save to apply the changes

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article