/rs/soap/shipment/v8 (...) element postal-zip-code (...) may not be empty

Modified on Mon, 14 Oct, 2019 at 2:50 PM

When processing orders you might come across the "/rs/soap/shipment/v8: cvc-simple-type 1: element postal-zip-code of type {http://www.canadapost.ca/ws/soap/shipment/v8}PostalCodeOrZipOrInternationalType may not be empty" error.

This error is shown when the Postal Code used in an order does not have a correct format.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

NOTE: To verify if a Postal Code is valid, do not rely on user-fed/collaborative services like Google/Bing Maps, since they are prone to errors or mismatches.
For official confirmation use government-owned sources (Canada Post for Canada, USPS for USA, Royal Mail for Great Britain, etc).

To do so:

1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case

2. Click the edit button of the order you wish to change

3. Change the Postal Code depending on the case

4. Press Save to apply the changes

If the rest of the information in the order is correct, you will be able to process it.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article