How to set up a Pigeonship Baseline account [Step-by-Step guide]

Modified on Thu, 06 Oct 2022 at 04:40 PM


When setting up a Pigeonship Carrier account, you will have to:

NOTE: This article describes how to set up the Carrier baseline account.
If the Carrier baseline account has already been set up and you intend to 
add a new Billing Account, refer to: How to add and set up an Pigeonship Billing Account [Step-by-Step guide]


1. Access Maintenance and select Carriers

2. Click the Carrier for which you'll add the account to from the list

3. Click the Accounts tab

4. Click Add Account

5. In General Options set:

  1. Name -> Pigeonship
  2. Usage mode -> Production 
  3. Status -> Active
  4. Label mode -> ZPL
  5. SCAC -> Carrier/SCAC code you're using in the WMS 

6. In Carrier Options set and Save:

  1. Token -> As provided by Pigeonship 
  2. Username & Password - > NOT NEEDED
  3. Pickup open time -> Warehouse pick up open time

  4. Pickup close time -> Warehouse pick up close time

  5. Pickup ready hours -> Amount of hours it will take you to be ready from your open time

  6. Same day cut-over time -> Time limit for same day orders

  7. Same day deliver by time -> Time limit for same day order delivery
  8. Next day deliver by time -> Time limit for next day orders

  9. Weekends Mode (when closed): Saturday + Sunday or Sunday + Always Open -> Marked Closed (standard, could be different, always verify)

    - Ignore weekends: Weekend days are considered like any other week day

    - Saturday and Sunday: Saturday and Sunday are blocked from operation

    - Sunday: Sunday is blocked from operation, while Saturday is considered like any other week day

    NOTE: Here's how the cuts for Pickup open, close, ready hours and cutoff times work in conjunction:

    Here's a practical example, this order printed at 2:08 PM with Ready Hours set to 2, would be a Next Day delivery to be picked up at Open time, because it's pickup time is 8 minutes past the Close time and Same Day cutover:

  10. Sender address info -> Warehouse induction address


Once ready, proceed to setting up the Billing Account as described in:

How to add and set up an Pigeonship Billing Account [Step-by-Step guide]

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