When setting up your Clients in techShip, you will have to configure Billing Accounts for them to operate with and through.

By setting up the Billing Accounts, you will be able to specify how the account should work for that client, setting label references, packing slips usage, rate shopping, markups, WMS information updating and Carrier options such as the default service level, address validation, sender and return addresses, etc.

This article describes the procedure to set up a Pigeonship billing account, while others are specifically written for other Carriers.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To set up a Pigeonship billing account, define the following and then Save:


1. Access Clients under the Maintenance menu

2. Click on the Client for which you wish to set up the billing account

3. Press Add Billing Account

4. Select the source account which will be used and Save

5. Edit the Billing account


In the General options tab the key elements are:

A) References: Choose the references that need to be shown in the labels and in which order. . If you choose options from the dropdown the values will be variable depending on the order, but if you need to show a fixed value (a warehouse or account code for example) you can type whichever value is needed into the Reference fields.

B) Rate Shopping: Rate shopping is not available for Pigeonship, because Pigeonship offers only Same Day Service, there are no other services to rate shop with.

C) Include Packing Slips: Check if you are going to use Packing slips together with your labels. A set of additional fields allow you to choose a default or custom packing slip model, Merge the Packing Slip with the Carrier label (printed in a custom - usually 8 1/2" x 11" - label), or set the ship from information through the Packing Slips Config tab. More details can be found here.

D) Closing or updating the WMS: Specify which actions should take place to update your wms when the orders are manifested.
The possible scenarios are:

- Close orders in WMS: When you manifest your WMS gets updated with the order information and closes them as well.
- Update orders in WMS: Shown when Close orders in WMS is disabled, when you manifest your WMS gets updated with the order information, yet you will have to close them manually on the WMS side.

- Update freight in WMS (Optional): Updates the freight information in the WMS as well as the regular information.

E) Markups: You can set up your markups for this client and account as a percentage, a fixed value, or both (they add if you use both fields); markups are added when you push the information to the WMS (for a detailed description more details can be found here)

F) Signature required: Specify if signature is required or not. By default techShip takes the order information, yet you can force it to enable/disable it for all orders.


The Carrier Options tab allows to set up basic and advanced features of your Pigeonship billing account.

These are the key elements:

A) Default Service Code: Choose a service code to assign to imported orders which don’t have a service code or keep it if they have. If you wish to overwrite any code coming from the WMS with the chosen service, check “Override WMS Service Code”.

You can choose only one service code for Pigeonship: Same Day Shipping (they only provide that service).

B) Contact information: Specify the Sender Company, Name and Last name. Specify the phone number associated with this billing account and its handling, as well as the contact e-mail

C) Currency Code: Set to CAD.

D) Allow Address Autocorrection: Must be checked, for Pigeonship to correct any addresses.

E) Override Label from AddressYou can also override the sender address (by default techShip will use the one defined on the source Carrier account) to an address different from the source. To do so, follow the steps from this article.