7038 The Prepaid product code is for a shipment within Canada [Solution]

Modified on Fri, 29 Nov 2019 at 01:04 PM

When processing orders you might come across the "7038 The Prepaid product code is for a shipment within Canada. Please change the recipient address to a Canadian address or enter a product code for a Prepaid USA envelope" error.



This error is shown when you use a domestic service level for an international shipment.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
 



NOTE: Make sure your order is not processed to be able to edit it. If it’s already processed, you will have to void it first.


To do so:


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case
 

2. Click the edit button of the order you wish to change

 

3. Access the Carrier Options tab


4. Change the Service code: selecting a new one viable for international shipments from the dropdown


5. Press Save to apply the changes


 

Once done, if all the order information is correct, you’ll be able to Process or Process & Print it.

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