6521 ERROR Weight - Package weight is less than the minimum for requested service/packaging in RequestedPackage [Solution]

Modified on Wed, 24 Jun 2020 at 11:35 AM


When processing orders you might come across the "6521 ERROR Weight - Package weight is less than the minimum for requested service/packaging in RequestedPackage" error.


This message is shown when there is an attempt to process an order that has a weight which is not valid for the service level that you're trying to process the order through.


There are two approaches to solve this issue:

Feel free to follow this video guide, or the step-by-step procedure below.




To solve this issue you will have to:


1. Click the Edit button of the order that contains the box you need to correct


2. Select the Packaging tab; this tab shows a list of all the boxes included in the order


3. Verify the weight of the boxes as required and do the necessary changes 


4. Press Save to apply changes 



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