Service code is required. Please specify service code on order or batch level [Solution]

Modified on Wed, 22 Jul 2020 at 11:11 AM

When processing orders you might come across the "Service code is required. Please specify service code on order or batch level" error.



This error is shown when the order does not have a Service Code assigned, or the Service Code coming from the WMS/File has not been mapped properly.


There are several solutions for this problem:


A) To solve this at a batch level, follow the instructions below on this article 

B) To solve this for a particular order, follow the instructions here: 06 - How to change an order’s Service Level - [Step-by-Step guide]

C) To solve this by defining a default service code for all future incoming orders, follow the instructions here: 12 - Default Service Level (Use Order, ECO, specific) and how to set it up [Step-by-Step guide]


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
 


To do so:


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case
 

2. Select a Service Code from the dropdown, which will apply to all the orders on the batch

3. Press Save to apply the changes



If the rest of the information in the order is correct, you will be able to process it.

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