How to Add and Set Up an Insurance Provider [Step-by-Step Guide]

You can add a shipping insurance provider to insure shipments through it, instead of using the insurance service provided by the selected carrier.

NOTE: You may need to contact support to add the insurance provider option to your portal by following 21 - How to open a support ticket from the Support Portal [Step-by-Step guide].

Each setup step is covered in the following sections:

1. Adding a New Insurance Provider
2. Setting Up an Insurance Account
3. Assigning an Insurance Account to a Billing Account
4. Insuring a Shipment

A. ADDING A NEW INSURANCE PROVIDER

To add a new insurance provider:

1. Click Insurance Providers from the left menu under the Maintenance section. 

2. Click Add Insurance Provider.

3. Enter the following fields:

• Name: Enter the name for the new insurance provider. 
  
  
  NOTE: Use a name that clearly identifies the provider for easy reference later.
     
• Code: Select the insurance provider to add from the dropdown list.

4. Press Add Insurance Provider.

You will be redirected to the insurance provider management page to continue setup as detailed in the following section.

B. SETTING UP AN INSURANCE ACCOUNT

To add and set up an insurance account:

1. Press Add Account +.

2. Enter a name for the new insurance account.

NOTE: Use a name that clearly identifies the account for easy reference later. 

3. Click the Account tab and fill in the required fields. 

The screenshot below is for illustrative purposes only — field names and options may vary depending on the selected insurance provider. For detailed information about each field, refer to the corresponding setup article in techSHIP Supported Insurance Providers - Master List [Guides List].

4. Press Save.

The account will now be added. To use it, you must assign it to the relevant billing accounts as explained below. 

C. ASSIGNING AN INSURANCE ACCOUNT TO A BILLING ACCOUNT

To use an insurance account, you must assign it to all billing accounts that will insure their shipments through it. 

To assign an insurance account to a billing account:

1. Click My Clients from the left menu under the Clients section. 

2. Click the Settings icon for the desired client.

3. Click the Edit icon for the desired billing account.

4. Select the desired insurance account from the Insurance Account field.

NOTE: Leaving it blank will default to using the insurance service provided by the selected carrier.

5. Press Save.

Once assigned, all shipments billed under the modified billing account will use the specified insurance account whenever insurance is required. 

D. INSURING A SHIPMENT

The process of insuring a shipment is independent of the insurance provider being used — whether it is the carrier's insurance or an external insurance provider.

For detailed instructions, refer to How to Specify Insured Value or apply Insurance [Step-by-Step guide].