How to register a Canada Post Baseline Account - [Step-by-step guide]

NOTE: Please make sure you are registered at Canada Post website as Canada Post commercial customer with a parcel agreement. If you are a commercial customer but do not have a parcel agreement, please contact your sales representative or call 1-866-757-5480. If you are a Solutions for Small Business™ customer we do not have such integration with Techship.

NOTE: Effective August 29, 2025, U.S. Customs requires that all shipments from Canada to the U.S. have duties and taxes prepaid. To comply, Canada Post has partnered with Zonos to manage these payments. You must create a Zonos Verified Account and use the Zonos Key when shipping to the U.S. Follow the instructions here: How to set up a Verified Account.

NOTE: Before you proceed with your Canada Post integration setup, make sure that techSHIP support has created the Canada Post carrier for your Portal.  You can verify so by accessing Carriers under the Maintenance dropdown.


Once this has been done you will be enabled to follow this guide to set your Canada Post accounts in techSHIP.

If you are a commercial customer with a parcel agreement you can set up your Canada Post Account.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

1. Login to your techSHIP Portal using your techSHIP username and password

2. Select Register Canada Post Merchant under the Plugins dropdown

3. Complete the form as required and click Register.

CARRIER OPTIONS

NOTE: You need to provide either Shipping point id or Pickup location postal, but not both.

Shipping point id: Enter the Canada Post shipping point where orders will be dropped off by the sender when shipments are not picked up at the sender’s location.

Pickup location postal: Enter the postal code associated with the sender address where Canada Post will pick up the shipments.

Pickup required: Check this option when parcels will be picked up at your location.

Use the following setup according to how shipments will be handled:

A) If the parcels will be picked up at your location, complete Pickup location postal and check Pickup required.

B) If the goods will be dropped at an induction point, complete Shipping point id.

WARNING: If you need to update these fields later, edit the Baseline Account from Maintenance > Carriers.

Shipments Pickup Indicator on: Allows Canada Post to determine the postal code associated with the sender address where shipments will be picked up.

Shipments Pickup Indicator off: Uses the Shipping Point ID to determine the Canada Post shipping point where orders will be dropped off by the sender instead of picked up at the sender’s location.

Zonos Key: If shipping from Canada to the U.S., enter your 13-character Zonos Account Key. This is mandatory for all U.S.-bound shipments and enables automatic payment of duties and taxes through Zonos.

Request limits per minute: Define the maximum number of requests that techSHIP can send to Canada Post per minute for each request type.

Shipment: Enter the shipment request limit per minute.

Void: Enter the void request limit per minute.

Manifest: Enter the manifest request limit per minute.

Rates: Optionally enter the rates request limit per minute. If completed, the value must be at least 20.

NOTE: Use a minimum value of 20 for each Request limits per minute field and verify the maximum allowed values against the published Canada Post API limits for your account. Values below 20 can slow down processing, while values above the account allowance can cause Server Rejected by SLM Monitor or Failed to obtain throttle lock errors.

1. You will be redirected to the Canada Post website where you will need to enter you Canada Post username and password.

2. Follow the steps outlined on Canada Post's side.
 

3. Once you finish the form on the Canada Post site you will be redirected back to your techSHIP Portal. You should now be able to see your new Canada Post account set up.

Once ready, proceed to setting up the Billing Account as described in:

How to add and set up a Canada Post Billing Account [Step-by-Step guide]