06 - How to change an order’s Service Level - [Step-by-Step guide]

Modified on Thu, 15 Aug 2019 at 02:14 PM

When handling and processing orders, you might need to change the service level of some of them.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
 



NOTE: Make sure your order is not processed to be able to edit it. If it’s already processed, you will have to void it first.


To do so:


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case
 

2. Click the edit button of the order you wish to change

 

3. Access the Carrier Options tab


4. Change the Service code: selecting a new one from the dropdown


5. Press Save to apply the changes


 

Once done, if all the order information is correct, you’ll be able to Process or Process & Print it.


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