XXXX service doesn't support XXXX package type [Solution]

Modified on Fri, 4 Oct, 2019 at 1:05 PM

When processing orders you might come across the "Operation returned an invalid status code (...) [your chosen service name] service doesn't support [your chosen package option] package type" error.

This error is shown when the service chosen to ship is not compatible with the selected packaging type, you will either need to change the service level, or change the packaging.

If you wish to change the Service Level, follow the instructions the article: How to change an order's Service Level

If you wish to change the packaging, you can either:

    a) Delete the batch, change the packaging type for the order in the WMS and reimport

    b) Delete the batch, change the Packaging type for the Billing Account on the Client level and reimport (not recommended unless the change applies to all the orders, since this will affect every other order imported under that client and related to the billing account)

If you opt for the latter you will have to:

  1. Access Clients under the Maintenance menu


  2. Click on the client related to the order

  3. Edit the Billing Account related to the order and error

  4. Select the Carrier Options tab

  5. Change the packaging type to whichever is correct depending on the case and your needs


  6. Press Save to apply the changes

WARNING: If you are using UPS Mail Innovations, you will have to set up a separate Billing Account profile with a packaging type valid for the service and process those orders through it. 


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article