3021 ERROR Recipient State Code is missing [Solution]

Modified on Fri, 11 Oct, 2019 at 4:50 PM

When processing orders you might come across the "3021 ERROR Recipient State Code is missing" error.



This error is shown when the State Code used in an order does not have a correct format.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
 


To do so:


1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case
 

2. Click the edit button of the order you wish to change


3. Change the State Code accordingly


4. Press Save to apply the changes


If the rest of the information in the order is correct, you will be able to process it.

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