/rs/soap/shipment/v8: cvc-simple-type 1: element contract-id of type {http://www.canadapost.ca/ws/soap/shipment/v8}ContractIDType may not be empty 404 [Solution]

Modified on Tue, 03 Mar 2020 at 11:53 AM

When processing an order, you might run into the "/rs/soap/shipment/v8: cvc-simple-type 1: element contract-id of type {http://www.canadapost.ca/ws/soap/shipment/v8}ContractIDType may not be empty

404" error.


This error relates to a misconfiguration of the Billing Account of the Client you're trying to process the order for.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To solve this issue you will have to:

  1. Access Clients under the Maintenance menu

  2. Click on the client related to the order

  3. Edit the Billing Account (Carrier) related to the order and error



  4. Select the Carrier Options tab

  5. Enter the Contract number associated with your Canada Post account and customer number, you should have been provided this information by Canada Post, or have it available at their website


  6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us how can we improve this article!

Select atleast one of the reasons

Feedback sent

We apprciate your effort and will try to fix the article