When processing an order, you might run into the "Hard 9110031 - Missing COD currency code for Package 1" error.
This error is shown when the COD currency had not been assigned.
Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
To solve this issue you will have to:
- Access Clients under the Maintenance menu
- Click on the client related to the order
- Edit the Billing Account (Carrier) related to the order and error
- Select the Carrier Options tab
- Select the COD (Charge on Delivery) funds code you will use
- Press Save to apply the changes
If the rest of the order information is correct, you will be able to Process or Process and Print.