When processing an order, you might come across the “6560 – SpecialServicesRequested codDetail collectionAmount - Invalid currency” error.
This relates directly to a Currency misconfiguration of the Billing Account (Carrier) on the Client level.
Feel free to follow the step-by-step guide written below or the video guide, as you prefer:
To solve this issue:
- Access Clients under the Maintenance dropdown
- Click on the Client related to the error
- Edit the Billing Account (Carrier) related to the error
- Select the Carrier Options tab
- Correct the value in the Currency Code and COD Currency related fields if they do not match your case
- Press Save to commit the changes
Once done, you’ll be able to Process or Process & Print the orders.