User unable to log into techSHIP portal (Invalid login attempt) [Solution]

Modified on Thu, 31 Aug, 2023 at 3:24 PM

If you're experiencing difficulties logging into the techSHIP portal, the "Forgot your password?" feature can help you regain access to your account. This feature allows you to reset your password and regain control of your techSHIP portal login.

This error will display as "Invalid Login attempt" when you try to login. 

Follow these procedures to solve this issue:


Make sure you're correctly entering your login credentials (username and password). 


  • Any typing mistakes or incorrect capitalization
  • Empty spaces before or after the values, if you copy-pasted them into the fields
  • Your internet connection is stable and working properly, since unstable or intermittent connections can affect the login process
  • Confirm your permissions have not been changed


If you're unable to log in after running the previous verifications, follow these steps to reset your password:

1. Open and follow the steps of the Password Recovery guide18 - How to recover your password [Step-by-Step guide]

2. Check your email inbox for a message from techSHIP containing instructions for resetting your password.

If you don't see the email in your inbox, ensure that you check your spam or junk folder.

3. Return to the techSHIP portal login page

4. Enter your username and the new password you just created

5. Click Log In to authenticate

If you've followed these steps and are still experiencing issues logging into the techSHIP portal, please contact the techSHIP Support Team for further assistance.

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