How to Unlock Orders stuck on Processing Status [Solution]

Modified on Fri, 10 May 2024 at 04:32 PM

When processing orders or batches within techSHIP Web Client, it is possible that the order/batch gets stuck when processing due to different reasons, looping the following messages: 

  • Command for this batch/order is currently being processed
  • Processing Orders...


This message indicates that techSHIP is reaching the Carrier(s) via API for labels.

The process might get locked, last for too long, or loop indefinitely if, but not limited to:

  • The Carrier being unresponsive/downtime
  • Latency issues
  • Incorrect/failed request or response parsing



The order/batch will also display a loading message on the upper right corner of the screen detailing "Processing orders...".


If you have the necessary permissions, you can manually unlock the batch/order. 


To do so, you will have to:


1) Click the Unlock button


2) Confirm the action, noting the warning




Once unlocked, you can proceed to process the batch again.

If you are a Portal Administrator and lack the permissions to unlock an order or batch (if the control is not visible), you reach the techSHIP Application Support Team to grant you the necessary access.

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