Reference Data: Obibox v2 Baseline Account Fields [Guide]

Modified on Thu, 27 Aug at 6:42 AM


Onboarding and Configuration	Baseline Account	(Billing) Account	Order-Level Fields
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This reference lists the carrier-specific Obibox Baseline Account fields used in techSHIP configuration.

Use it together with the linked Baseline Account setup steps: the setup guide covers the shared configuration flow, while this article defines the confirmed field values, field behavior, and carrier-specific configuration details.

For a complete overview of supported carriers and related setup guides, refer to techSHIP supported Carriers - Master List [Guides List].

Review Obibox Onboarding Requirements and Configuration Guides [Information] before configuring the Baseline Account so required credentials and account settings are confirmed.

TABLE OF CONTENTS

Adding a Baseline Account
Carrier-Specific Instructions
- Carrier Tab
- Labels Tab
Finalizing the Setup

Adding a Baseline Account

Follow the UI Navigation steps in How to Add a Carrier Baseline Account [Step-by-Step guide], using the carrier-specific values provided in this guide.

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Essential Configuration	Carrier-Specific This article

Carrier-Specific Instructions

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Essential Configuration	Carrier-Specific

Carrier Tab

The Carrier tab contains the Baseline Account fields used to identify the carrier connection and define confirmed carrier-specific behavior. Highlighted fields indicate mandatory and optional configuration groups.

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API key (sk_test_ or sk_live_): Identifies the Obibox API key used to authenticate carrier requests for the selected environment.

Pickup Address ID: Stores the pickup address identifier used when a specific Obibox pickup address is provided for the Baseline Account.

Address 1: Defines the first sender address line used by the Obibox Baseline Account.

Address 2: Defines the second sender address line when an additional address line is needed.

Address 3: Defines the third sender address line when an additional address line is needed.

City: Defines the sender city used by the Obibox Baseline Account.

State/province: Defines the sender state or province used by the Obibox Baseline Account.

Zip: Defines the sender postal code used by the Obibox Baseline Account.

Country: Defines the sender country used by the Obibox Baseline Account.

Labels Tab

Set Mode to the confirmed label format supported for this carrier.

Click Save before continuing so the configured settings are applied.

Finalizing the Setup

Once the Baseline Account has been created, validated, and saved, continue with Reference Data: Obibox Client (Billing) Account Fields [Guide].

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Onboarding and Configuration	Baseline Account	(Billing) Account	Order-Level Fields

Name	Host	Duration	Description
_fw_crm_v	techdinamics.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	techdinamics.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	techdinamics.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	techdinamics.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	techdinamics.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	techdinamics.freshdesk.com	2 months	Used for user authentication.
wf_order	techdinamics.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	techdinamics.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	techdinamics.freshdesk.com	Session	Denotes which filter is applied for the tickets list.