15 - How to print Return Labels [Step-by-Step guide]

Modified on Wed, 27 Nov at 1:39 PM

When setting up the billing accounts for your clients, you might need to set Return Labels for them.

This setup applies to that specific billing account and client, so if other clients need the same setup for those billing accounts, you will have to set them up for each case.

NOTE: The last steps of this guide will vary depending on the Carrier.

NOTE: DHL Global Mail V2 does not support return labels, and V4 supports them, but doesn't provide rates.

The requirement to print return labels is typically one of two:

A return label needs to be printed on-demand
Every order printed needs a return label printed as well

This article covers both of them separately.

PRINTING RETURN LABELS ON DEMAND

When an item needs to be returned, it could be necessary to provide a return label to that specific consignee and for a specific order. The steps below describe the process to do so.

NOTE: The user generating the labels must have been provided specific permissions to do so by the Portal Administrator as described in How to create a user and assign permissions (General) [Step-by-Step guide] and the correspondent sub-article depending on the techSHIP package.

1. Select Orders History from the Orders dropdown

2. Select/fill up the filters that apply to the case to find the order and press the magnifying glass

Status (Unprocessed, OK, Error, Processing, Cancelling, Failing, Warning, Estimating, or All)
Pick Order #
Tracking #
Manifest #

3. Press the Create Return button

4. Select the Carrier and Service Code for the return

techSHIP will generate a new batch for the returned order.

5. Process and Print the new batch

SETTING UP RETURN LABELS FOR ALL ORDERS

There are scenarios where it is necessary a return label for EVERY shipment processed.

WARNING: This will increase shipping costs significantly, since besides being charged for the Shipping label, the payor account will pay for the Return Label as well unless configured otherwise (for carriers that support it).

Review the video and instructions below.

1. Access Clients under the Maintenance dropdown

2. Click on the Client for which you wish to set up the return labels

3. Edit the Billing Account (Carrier) to which you wish to set up the return labels

4. Select the Carrier Options tab

5. Check the Return Labels checkbox (if not supported by the carrier it won't be shown)

6. (Required and different for some carriers) Fill up the additional fields required by the carrier

NOTE: If you need to use a different address for returns, you can enable Override Return Address and complete the alternate address fields, which will be used accordingly when return labels are generated.

7. Press Save to commit the changes