How to Handle Orders Exceptions [Step-by-Step guide]

The Statistics & Exceptions Dashboard helps you quickly identify and resolve exceptions (errors), ensuring smooth operations.

WARNING: This feature is in beta and supports only beta Sales Channels. All data displayed and processed here is exclusively derived from beta Sales Channels. For a complete list of supported Sales Channels, refer to techOMS Sales Channels - Master List [Guides List].

To handle exceptions:

1. Filter the desired order data in the dashboard.

For detailed filtering instructions, refer to the "Filtering data" section in the Getting Started With the techOMS Statistics & Exceptions Dashboard [Information].

2. In the Exceptions table, locate the exception you want to work with.

This table is dynamic; as soon as exceptions are solved, they will disappear. It displays:

• Warning Processing: Exception description.
• Entity Type: Type of order.
• Source: Source of the exception.
• Level: Exception level. For a complete reference of exception levels, refer to techOMS Event and Message Types [Information].
• Count: Number of orders affected by this exception.
• Actions: Actions you can take to troubleshoot this exception.

3. Press View Orders for the desired exception. This opens a new tab displaying the affected orders.

If the Warning Processing message is "Missing product variant", clicking the message will open a pop-up showing the missing SKUs table. From this table, you can press View Orders to open a new tab displaying the affected orders for that specific SKU.

After identifying the affected orders, take the necessary actions to resolve the exception, such as updating product details.