6519 – SpecialServicesRequested codDetail - COD not allowed for service type [Solution]

Modified on Mon, 22 Apr 2019 at 05:08 PM

When processing an order, you might come across the “6519 – SpecialServicesRequested codDetail - COD not allowed for service type” error.



This occurs when a Service Code that does not support COD is chosen for an order that requires COD.


Feel free to follow the step-by-step guide written below or the video guide, as you prefer:




To solve this issue:


NOTE: Make sure your order is not processed to be able to edit it. If it’s already processed, you will have to void it first.

  1. Edit the order related to the issue

     
  2. Select the Carrier Options tab
     
  3. Choose a service code that supports COD for the carrier which is being used to ship the order under the Service Code dropdown
     
  4. Press Save to commit the changes


Once done, you’ll be able to Process or Process & Print the order.

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