When processing orders, you might come across the "2430 ERROR Length, Width and height must be greater than 0 for package" error.
This error is shown when a package (or more) within your orders is missing dimensions information.
Feel free to follow this video guide, or the step-by-step procedure below.
To solve this issue you will have to:
- Click the Edit button of the order that contains the box you need to correct
- Select the Packaging tab; this tab shows a list of all the boxes included in the order
- Change the dimensions of the boxes as required
- Press Save to commit the changes