Failed to fetch DHL Global Mail rates (...) value must be greater than 0. Hint: /packageDetails/height [Solution]

Modified on Mon, 08 Jun 2020 at 02:13 PM

When processing orders, you might come across the "Failed to fetch DHL Global Mail rates: Rates service returned error code: 400 {"errorMessage":"JSON validation failed: value must be greater than 0. Hint: /packageDetails/height}" error.

 


This error is shown when a package (or more) within your orders is missing height information.


Feel free to follow this video guide, or the step-by-step procedure below.




To solve this issue you will have to:

  1. Click the Edit button of the order that contains the box you need to correct



  2. Select the Packaging tab; this tab shows a list of all the boxes included in the order

  3. Add the height of the boxes as required

  4. Press Save to commit the changes


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