There is no international destination for this shipment destination, weight, format and service [Solution]

Modified on Wed, 18 Sep 2019 at 08:22 PM

When processing orders, you might come across the "There is no international destination for this shipment destination, weight, format and service" error.


This error can be related to a wide array of problems within the order information. Depending on the case, one or several solutions should be applied to be able to process.


DESTINATION ISSUES

It is possible that the ship-to information your order has is either international but incorrect, or correct but local, not applying for international shipment.


You can edit this information following the steps on this guide under the ship-to information section. 

 

WEIGHT/FORMAT ISSUES

It is possible that the packaging information your order has is either empty, incorrect, or invalid for the service you're trying to ship through.


You can edit this information following the steps on this guide under the packaging information section. 


SERVICE ISSUES

It is possible that the service level your order is trying to be processed through is either international but not appliable to the other parameters, or correct but local, not applying for international shipment.


You can change the service level to one appliable to the case following the steps on this guide

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