How to change the account that processes my orders [Step-By-Step guide]

Modified on Wed, 16 Oct 2019 at 12:55 PM

When handling and processing orders, you might need to change the billing account that processes them. This scenario usually happens when you have more than one variant of a Carrier account for one Client, for example, different accounts for different packaging types, or with different settings and services (Local vs International, Regular vs One Rate, different packaging options, etc):

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

NOTE: Make sure your order is not processed to be able to edit it. If it’s already processed, you will have to void it first.

To do so:

1. Find the order through any of the possible ways (after Import Orders, Batches, Order History, etc) as it applies to the case

2. Click the edit button of the order you wish to change


3. Change the Account selecting a new one from the dropdown

4. Press Save to apply the changes


Once done, if all the order information is correct, you’ll be able to Process or Process & Print it.

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