How to map Carriers and Services in a Sales Channel [Step-by-step guide]

When setting up a sales channel, you can map carriers and services by either importing or manually creating a mapping table.

This guide explains how to create a mapping table manually. If you prefer to import an existing one, refer to: How to Import/Export Carrier and Service Mappings in a Sales Channel [Step-by-step guide].

NOTE: If this is your first time setting up a carrier and service mapping table, review Best Practices for Carrier and Service Code Mappings setup [Information] before proceeding.

To create a carriers and services mapping table:

1. Select the desired account from the header switcher.

2. Click Channels from the left menu under the Sales Channels section.

3. Click on the sales channel name.

4. Click on the Carrier Mappings tab.

5. Press Create.

6. Fill in the following fields:

• Carrier Channel Code: Enter the carrier's code used by the channel.
• Service Channel Code: Enter the carrier's service level code used by the channel.
• Carrier System Code: Select the carrier's code used by the system.
• Service System Code: Select the carrier's service level code used by the system.
• Primary: Check this box if this should be the primary mapping to use.
  
  

  WARNING: You can define multiple mappings, but only one should be marked as primary.

NOTE: Shopify does not use service channel code in their mappings.

NOTE: You can use an asterisk (*) as a wildcard to include code variants. For example, entering 2nd Day Air* would match both 2nd Day Air and 2nd Day Air Saver. This helps avoid repetitive entries by grouping similar services.

7. Press Save.

Changes are applied immediately after saving.

8. Repeat steps 5–7 for each additional carrier and service mapping you need to add. 

Once you've completed your mappings, you can export the table either as a template for another sales channel or as a backup for your records. To learn how, see: How to Import/Export Carrier and Service Mappings in a Sales Channel [Step-by-step guide].