How to Synchronize data through a Sales Channel [Step-by-step guide]

To achieve your daily operations, use techOMS to synchronize information with your configured Sales Channels. This includes pulling Sales Orders, pushing Inventory Levels, and synchronizing Products.

This guide covers the steps to manually synchronize data through a Sales Channel.

Verify that you are operating within the correct Vendor/Warehouse beforehand:

Click Channels from the left menu under the Sales Channels section.

Press Sync for the Sales Channel you want to sync with.

Select the desired sync operation:

• Receive Sales Orders From Channel: Pulls Sales Orders from the Vendor's system into techOMS.
  
  

  For Beta Sales Channels, this option opens a pop-up window to allow you to filter the orders to be synchronized by: Date range (A) (not exceeding a 60-day window), or Listing specific order IDs (each new line must be an order ID) (B).

       
• Send Inventory Levels to Channel: Pushes inventory level updates to the Vendor's system.
       
  

  Beta Sales Channels Inventory levels are updated in real-time, but individual adjustments can still be made as needed.

       
• Import Products From Channel: Synchronizes Products from the Vendor's system into techOMS (available only if the channel is set as the Account's Master Product Channel).
• Export Products To Channel: Synchronizes Products from techOMS into the Vendor's system (available only if the channel is not set as the Account's Master Product Channel).

techOMS automatically manages option availability based on: Your Master Product Source (see Understanding the techOMS Master Product Source [Information]) Features supported by the specific to Sales Channel (see techOMS Sales Channels - Master List [Guides List]). These actions rely on specific data definitions as detailed in: Understanding Inventory Levels and Order Status Impact [Information] Sales and Purchase Order Statuses Definitions [Information]

Click OK to confirm the action.

The operation could take time, depending on the volume of elements to synchronize.

If launched successfully, the system will display a notification in the top-right corner of the screen.

You can verify the status of the operation in How to review Sales Channel activity Logs [Step-by-Step Guide].