Failed to fetch Dicom rates: rate division. The value" is not part of the following values: "Express'|'Freight" rate. Surcharges[0].Handeling Type Value SNR is Invalid With Division set to Freight [Solution]

Modified on Mon, 20 May at 3:39 PM

When processing an order, you might run into the "Failed to fetch Dicom rates:

rate division. The value" is not part of the following values: "Express'|'Freight"

rate. Surcharges[0].Handeling Type Value SNR is Invalid With Division set to Freight"

error.

This error relates to a misconfiguration of the Billing Account of the Client you're trying to process the order for.

Feel free to follow the step-by-step guide written below or the video guide, as you prefer:

To solve this issue you will have to:

1. Access Clients under the Maintenance menu

2. Click on the client related to the order

3. Edit the Billing Account (Carrier) related to the order and error

4. Select the Carrier Options tab

5. Select/Enter Express or Freight according to the case in the Division field

6. Press Save to apply the changes

If the rest of the order information is correct, you will be able to Process or Process and Print.