How to Configure the Master Product Source [Step-by-Step Guide]

Modified on Fri, 25 Jul at 12:47 PM

When working with Products, you must define your Master Product Source: the system that serves as the single source of truth for Product data across your ecosystem. This guide explains how to properly configure it based on your Product management scenario.

WARNING: Before making changes, review the conceptual implications of this setting in: Understanding the techOMS Master Product Source [Information].

This configuration is typically required when:

Initializing a new Account.
Migrating Product management from one system to another.

WARNING: Changing this setting in a live (production) Account may:

Result in duplicate products, requiring manual cleanup.
Require Recurring Jobs adjustments to prevent incorrect or misleading logs. For more information, see: How to configure Automations for Sales/Fulfillment channels [Step-by-step guide].

techOMS requires all SKUs to be unique.

To configure the Master Product Source:

1. Access the Account settings page.

NOTE: For full steps, refer to Section I in: How to Edit an Account[Step-by-step guide].

2. Set the Master Product Source to one of the following:

techOMS (default): Use techOMS as the master Product catalog. If selected, go to Step 4.
Sales Channel: Use a Sales Channel as the master source.
Fulfillment Channel: Use a Fulfillment Channel as the master source.

WARNING: Changing this setting on a live Account may cause product duplication. Manual cleanup and recurring job reconfiguration may be necessary.

3. Select your Master Product Channel.

NOTE: Only channels that support product imports are available. For full reference, see: techOMS Sales Channels - Master List [Guides List] and techOMS Fulfillment Channels - Master List [Guides List].

Disabled channels (shown with a (disabled) suffix) can still be selected, but no Product data will sync from them.

4. Press Save.

Once configured, the selected system becomes the Master Product Source. Product data will sync from that system to techOMS (or originate in techOMS itself, if selected) and then propagate to all connected channels, ensuring a consistent product catalog across your ecosystem.