Processing Error codes - Solution guides

Solution guides to solve problems captured and categorized by the system when processing orders

1100130 The Receiver Name is a mandatory field [Solution]
When processing orders you might come across the "1100130 The Receiver Name is a mandatory field" error. This error is shown when the Person ...
Mon, 14 Oct, 2019 at 4:13 PM
Hard 121286 – [State] is not a valid state for the specified shipment [Solution]
When processing an order you might come across the "Hard 121286 – [State] is not a valid state for the specified shipment" error. This mess...
Tue, 26 Nov, 2019 at 2:08 PM
Hard 121211 – The requested accessory option is unavailable between the selected locations [Solution]
When processing an order you might come across the "Hard 121211 – The requested accessory option is unavailable between the selected locations" er...
Tue, 26 Nov, 2019 at 2:43 PM
7130 This product is not available for the current contract and country [Solution]
When processing orders you might come across the "7130 This product is not available for the current contract and country" error. This erro...
Fri, 29 Nov, 2019 at 12:49 PM
7000 The selected service is not available for this country and contract combination [Solution]
When processing orders you might come across the "7000 The selected service is not available for this country and contract combination" error. ...
Fri, 29 Nov, 2019 at 12:57 PM
7038 The Prepaid product code is for a shipment within Canada [Solution]
When processing orders you might come across the "7038 The Prepaid product code is for a shipment within Canada. Please change the recipient address to...
Fri, 29 Nov, 2019 at 1:04 PM
Failed to Fast Import: Batch not found or no orders [Solution]
When importing orders, you might come across the "Failed to Fast Import: Batch not found or no orders" error. This error is shown when by...
Wed, 22 Jan, 2020 at 11:04 AM
2423 ERROR customerReference value is invalid for customer reference 1 in requestedPackage 1 [Solution]
When processing orders you might come across the "2423 ERROR customerReference value is invalid for customer reference 1 in requestedPackage 1" er...
Fri, 24 Jan, 2020 at 3:10 PM
Hard 9264030 - The state is not supported in the Customer Integration Environment [Solution]
When processing orders you might come across the "Hard 9264030 - The state is not supported in the Customer Integration Environment" error. T...
Fri, 31 Jan, 2020 at 12:02 PM
6532 ERROR RequestedShipment Recipient contact - phoneNumber is required [Solution]
When processing orders you might come across the "6532 ERROR RequestedShipment Recipient contact - phoneNumber is required" error. This error...
Fri, 31 Jan, 2020 at 12:13 PM