How to set up Sales/Fulfillment Channel Webhooks [Step-by-step guide]

When connecting a Sales or Fulfillment Channel, you can set up webhooks for information exchange between systems.

 

NOTE: This feature applies only to supported channels. For details, refer to: 

• techOMS Sales Channels - Master List [Guides List]
  
• techOMS Fulfillment Channels - Master List [Guides List]
  

 

This article is divided into the following sections:

1. Accessing the Webhooks Tab
2. Choosing Webhook Usage
   1. Manual Configuration (Using Channel Credentials)
   2. Automatic Configuration (Using techOMS-Generated Webhooks) 
3. Saving Changes

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I. ACCESSING THE WEBHOOKS TAB

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 NOTE: Make sure that you are operating at the right Vendor/Warehouse beforehand.

NOTE: This procedure requires the channel's Mode to be set to Webhooks in the Main Settings tab. For more information, see How to configure Automations for Sales/Fulfillment channels [Step-by-step guide].

To access the webhook settings:

1. Click Channels from the left menu under the Sales or Fulfillment Channels section according to your case.

2. Click the name of your channel.

3. Open the Webhooks tab.

Continue to the next section to choose your webhook setup.

II. CHOOSING WEBHOOK USAGE

You can configure one of two webhook modes:

• Manually created in the channel (for customization purposes), or
• Automatically generated by techOMS (for fulfillment orders).

i. Manual Configuration (Using Channel Credentials)

Enter the webhook credentials provided by your channel: 

• Webhook Client Id
• Webhook Client Secret

NOTE: Some external channels, like Shopify, may require specific subscription plans (e.g., Shopify or higher) to use webhooks or transmit Personally Identifiable Information (PII).

ii. Automatic Configuration (Using techOMS-Generated Webhooks)

1. Press Create.

2. Select the connection type from the Type dropdown.

techOMS will automatically generate the required ID and URL.

3. Press Save.

III. SAVING CHANGES

Once configured, click Save to apply your changes.