How to Track External Shipments in techTRACK Using Carrier Credentials [Step-by-Step Guide]

techTRACK allows you to track (external) shipments and their associated events, even when packages are shipped outside of techSHIP.

To enable this functionality, you must manually add your Carrier Credentials within techTRACK, as they are not inherited from techSHIP. Once configured, these credentials allow external systems to create and track shipments via the techTRACK API.

NOTE: Before proceeding, be sure to:

• Check your user permissions in techTRACK User Permissions Structure [Information].
  
• Review supported carriers for this feature in techTRACK & techAUDIT Supported Carriers - Master List [Guides List].

This article is divided into the following sections:

A. Accessing the Carrier Credentials

B. Adding a New Carrier Credential

C. Editing a Carrier Credential

D. Tracking External Shipments

A. ACCESSING THE CARRIER CREDENTIALS

To access Carrier Credentials:

1. Click Organizations from the left menu under the System section.

2. Find the desired organization using the search box.

3. View the desired organization details by pressing View.

4. Press Edit.

5. Click the Carrier Credentials tab.

B. ADDING A NEW CARRIER CREDENTIAL

To add a new Carrier Credential:

1. Press Create.

2. Enter the following fields:

• Code: ID used within techTRACK to identify this Carrier Credential.
   
  
  NOTE: This code is auto-generated by default, but you can define your own if needed. Once created, the code cannot be modified.

   

• Carrier: Select the carrier from the dropdown list.

3. Press Save.

C. EDITING A CARRIER CREDENTIAL

1. Press Edit for the desired Carrier Credential.

2. Set up its main properties:

• Active: Enable or disable the credential. Disabling it temporarily prevents it from being used.
• Default: Defines if this credential should be used by default. If no default is set, the credential must be specified in each API request.

3. Enter the carrier-specific credentials required for tracking.

NOTE: Required credentials vary by carrier. The screenshot is for illustrative purposes only. Some carriers require different credentials for tracking than for shipping; in those cases, be sure to enter the tracking-specific credentials.

4. Press Save.

D. TRACKING EXTERNAL SHIPMENTS

Once your Carrier Credentials are configured, external systems can create trackings in techTRACK using the Create Tracking endpoint. For more information on using techTRACK API, refer to: Getting started using techTRACK APIv2 [Information].

If no Carrier Credential is set as default, the carrierCredentialsCode parameter within the API request must be populated with the Code field of the Carrier Credential you need to use.