Understanding your Order Statuses helps you quickly identify actionable orders and track their progression through the fulfillment lifecycle. By reviewing these indicators, you can easily distinguish between successful workflows, transitory states, and items requiring your immediate attention.

This article explains the meaning of each available status and outlines the specific actions you can take for each one.

TABLE OF CONTENTS

• Complete Order Status Reference
• Final Considerations
  • Error vs. Refund Failed
  • Refunds vs. Returns

Complete Order Status Reference

Review the table below to understand the operational meaning behind each order status throughout the system.

CATEGORY	STATUS	DESCRIPTION	RECOMMENDED ARTICLE
Actionable	Open	The order was imported into techSHIP but is pending processing. You can still modify the details or process it.
Actionable	Error	The initial processing attempt failed. You can usually correct this state by reviewing the error details, adjusting the configuration, and processing the order again.
Actionable	Warning	The system flagged a non-blocking observation. You can still process the order, but you should review the message for potential issues.
Transitory	Processing	A transitory state where the system is actively generating the label and transmitting details.
Transitory	Estimating	A transitory state where the system is fetching rate quotes for the shipment.
Transitory	Cancelling	A transitory state where the system sent a cancellation request and is waiting for the carrier's response.
Transitory	Failing	A transitory state where the system is finalizing a failed transaction before moving the order to Error, Refunded, or Refund Failed.
Specialized	Preprocessed	A technical preparatory state used in specific workflows before final routing.
Specialized	Create DGIS	A specialized status for certain integrations handling Dangerous Goods.
Final	OK	The order was processed successfully, meaning the shipment is created and the label is generated.
Final	Merged	The order was consolidated into another shipment and no longer exists independently.
Final	Refunded	You requested a label cancellation and the carrier accepted the request. No further action is required.
Final	Refund Failed	The carrier rejected your cancellation or refund attempt. Unlike a standard processing failure, this status retains the tracking and manifest information so you can manually resolve the case with the carrier.
Final	Deleted	The order has been canceled and hidden by default from active operational views, but it is retained for auditing purposes.

Final Considerations

Keep the following operational distinctions in mind when reviewing your order list.

Error vs. Refund Failed

While both indicate a failure, they require completely different resolution paths:

• Error: Indicates that the initial order processing failed. You can usually fix the data and retry the action directly within the system.
• Refund Failed: Indicates that a cancellation attempt on a manifested order was rejected by the carrier. You must resolve this outside the system using the retained tracking details.

Refunds vs. Returns

	Returned is not an available order status within techSHIP. The concept of a physical return is separate from the act of refunding or voiding a carrier label.